Cindy M. never imagined herself in financial services. In fact, coming from the hospitality industry, she thought it sounded hideous. “I thought you stared at a computer all day,” she explains. “But in real life, you talk to people all day and find out what they need and how to help them.”
It aligns with both Cindy’s hospitality experience and personality to talk all day and help people. Her daughter, Randi M., explains that her mom can become friends with anyone, anywhere. “One time we were at a store in Arkansas, and within seven minutes, this woman was telling my mom her whole life story,” laughs Randi.
Cindy’s been working in financial services for 24 years now, officially joining Schwab in May of 2020 after Schwab acquired USAA’s investing business. She’s a financial consultant for the national branch located inside Schwab’s headquarters in Westlake, Texas, and she says she loves that her job includes active listening to understand client’s needs, wants and resources, and then offering advice and solutions.
In fact, Schwab has been such a good fit, that a little over two years ago, Cindy encouraged her daughter Randi to join the firm as well. At the time, Randi was working in Arkansas, recruiting for the poultry industry, and loved it. But with the birth of her niece, she was feeling the pull back to Texas to be closer to family. Not sure about taking on a new industry, she took the leap and applied for a role in client service and support at Schwab, launching her own financial services career.
“I told her that there are so many people that don’t always work in the field that their degree is in,” explains Cindy. “And as a mother I thought, well, she might hate it or she might love it, but it’s a good opportunity to find out.”
Acontece, Randi adora. Ela está na Schwab há dois anos e meio e agora está trabalhando em uma oportunidade de construção de carreira com o aprendizado e o desenvolvimento. Ela retornará à equipe Pinnacle High Net Worth neste verão, onde está ansiosa para atender mais clientes. "E ela estava tão envolvida em todas as partes da Schwab, que acabei de ter uma visão realmente holística da empresa e sabia que não era apenas o trabalho, são as conexões pessoais que você faz aqui." Randi ouvia sobre o que sua mãe fazia no dia-a-dia-fazia parte dos clientes sobre sua situação financeira e os ajudava a implementar um plano para alcançar seus objetivos-e ensinou a ela a importância da alfabetização financeira na vida. "Por causa da minha mãe, eu sabia o que fazer com meu dinheiro", explica Randi. “E eu queria fazer isso também.”
“My mom knew me enough to be able to say, ‘I know you will like this,’ and she knows me really well,” explains Randi. “And she was just so involved in every part of Schwab, that I just got a really holistic view of the company, and I knew that it wasn’t just the job, it’s the personal connections you make here.”
A mother’s influence, and a daughter’s independence
Cindy didn’t just have an influence Randi’s career, she also influenced Randi’s financial know-how. Randi would listen about what her mom did day-to-day—talk to clients about their financial situation and help them put a plan in place to achieve their goals—and it taught her how important financial literacy was in life. “Because of my mom, I knew what to do with my money,” explains Randi. “And I wanted to be able to do that too.”
conversando com Cindy e Randi, as semelhanças são óbvias - tanto têm personalidades infecciosas que podem atrair qualquer pessoa - mas, ao mesmo tempo, elas têm suas diferenças únicas. Enquanto Cindy adora entrar no escritório todos os dias, Randi prefere aproveitar o programa de flexibilidade do local de trabalho de Schwab e trabalhar em casa alguns dias. E enquanto Cindy está envolvida com vários grupos de recursos de funcionários - Randi brinca que sua mãe está em todos os 10 - randi tenta se ritir um pouco mais.
"Como a mãe dela, tento não dizer que as coisas" você deveriam "muito - você deve usar seu benefício educacional", você deve encontrar um mentor ", explica ela. “Tentamos manter o trabalho no mínimo quando não estivermos aqui. Seria fácil aborrecer a família com schwab-Talk, já que meu genro também trabalha para a empresa.”
No entanto, enquanto trabalham, eles gostam de se conectar quando podem. De fato, Cindy e Randi se ofereceram para a Schwab Volunteer Week, onde ensinaram alfabetização financeira a jovens com o programa Moneywise America ™ da Schwab. E neste Dia das Mães, é claro que eles planejam passar o dia juntos compartilhando um grande jantar de família preparado pelo marido de Cindy e o pai de Randi, que é um Chef História
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