Bilingual Global Service Specialist-Multichannel(Spanish or Chinese/Mandarin Required)

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At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

As an Gloabl Service Representative, your interactions with clients will be via phone, chat and email. You will work in a collaborative, fast-paced environment, to assist our international clients with customer service and trading. The relationships that you create and uphold will have direct impacts as you aid our clients to “Own their tomorrow”.

In addition to the salary range, this role is eligible for bonus or incentive opportunities.

What you have

Required Qualifications:

• Must be able to read, write, and speak in Spanish or Chinese/Mandarin.
• FINRA Series 7 and 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time
• Outstanding customer service experience
• Well-developed and effective writing skills to establish trust and rapport with clients through written communication

Preferred Qualifications:

• College Degree highly preferred 
• Capacidade de envolver os clientes por meio de bate-papos simultâneos, bem como email e telefone
• de preferência 1-2 anos de experiência em serviços ao cliente, serviços financeiros e/ou serviços de corretagem, com ênfase na negociação, se envolvendo com clientes de maneira proativa e consultiva.
• Paixão pelo conhecimento de negociação e mercado; Capacidade de discutir proativamente os tópicos de negociação e soluções apropriadas com os clientes. Você
• Excellent interpersonal and written skills with a strong customer service focus are essential
• This department operates 24hrs a day, 5 days a week, so shift flexibility is highly preferred.
• A passion to continually learn, growing your knowledge in personal finance